Refund Policy

1. No refunds - general rule

By purchasing a StoreBoost subscription or one-time service, you acknowledge and agree that all payments are non-refundable. This includes, without limitation:

• Any subscription plan (monthly or annual), whether or not you use it.
• Any renewal charge after the initial purchase.
• Any one-time expert service (Quick Fix, Store Optimization, Full Store Design, or similar) once work has been scheduled or started.
• Partial-month, partial-year, downgrade, or unused-time credits.

We do not offer a "money-back guarantee" of any kind. Free audits and trial features are provided so you can evaluate the product before you pay.

2. Limited 7-day mistaken-purchase review

If you genuinely purchased the wrong plan by mistake, you may request a review. To even be considered, every condition below must be met:

• The request is submitted within 7 days of the original charge.
• The request is submitted immediately after the charge occurred - meaning the same session in which the mistake was made. Requests filed hours or days later do not qualify, even if still inside the 7-day window.
• The plan is completely unused: no audits run, no reports generated, no stores connected under the plan's entitlements, no team seats consumed, no expert-service work initiated, and no Pro-only feature accessed.
• The purchase was not made using promotional pricing, discount code, or credit.
• You have not previously requested a refund on any StoreBoost account.

Meeting these conditions makes you eligible for review only. It does not guarantee a refund.

3. Investigation

Every request goes through a full investigation by our billing and compliance team. We review account activity, audit logs, usage telemetry, checkout metadata, IP and device fingerprints, and support history. If any usage is detected, or if the account shows signs of abuse, chargeback history, or policy violation, the request will be denied. Investigations typically take up to 14 business days.

4. What is never refundable

• Subscriptions that have been used in any capacity.
• Automatic renewals - it is your responsibility to cancel before the renewal date from Settings → Billing.
• Expert services once we have begun work, sent deliverables, or booked engineer time.
• Accounts suspended or terminated for breach of our Terms or Acceptable Use Policy.
• Downgrades, plan changes, or dissatisfaction with results, rankings, traffic, or revenue outcomes.
• Third-party fees (payment processor, currency conversion, taxes already remitted).

5. Cancelling future renewals

You can cancel at any time from Settings → Billing. Cancellation stops the next renewal but does not refund the current billing period. Your plan remains active until the end of the period you already paid for.

6. How to submit a mistaken-purchase request

1. Email billing@storeboostpro.com from the email address on your account, immediately after the charge.
2. Include: invoice / order ID, exact time of the charge, the plan you intended to purchase, and a clear explanation of the mistake.
3. Do not use the account after submitting - any usage will automatically disqualify the request.
4. We will acknowledge within 3 business days and complete the investigation within 14 business days.
5. If approved, the refund is issued to the original payment method within 5-10 business days after that. If denied, the decision is final.

7. Chargebacks

You must contact billing@storeboostpro.com before disputing a charge with your bank or card issuer. Chargebacks opened without first contacting us result in immediate and permanent account termination, forfeiture of all data, and a $50 administrative fee. We reserve the right to pursue collection of chargeback-related costs.

8. Statutory rights

Where non-waivable consumer law applies (for example, the EU/UK 14-day right of withdrawal for consumers), those rights are preserved. By purchasing and accessing the Service you expressly consent to immediate provision of the digital Service and acknowledge that you lose the statutory right of withdrawal once the Service has been supplied or performance has begun.

9. Frequently asked questions

Do you offer refunds if I'm not happy with my results?

No. Audit outcomes, ranking changes, traffic, and revenue depend on many factors outside our control (your theme, apps, product catalog, competition, ad spend, seasonality). Dissatisfaction with results is not a refundable event under any plan.

What exactly qualifies as a "mistaken purchase"?

A genuine checkout error - for example, you meant to buy the monthly plan and accidentally selected annual, or you double-clicked and were charged twice for the same plan. It does not cover: changing your mind, forgetting to cancel before renewal, buying then discovering a feature isn't what you expected, or "I didn't realize it would auto-renew".

What does "immediately after the charge" mean?

The same session in which the mistake happened - within minutes, not hours. If you close the tab, come back the next day, and then decide to ask, that is not "immediate" and the request will be denied even inside the 7-day window.

What counts as "using" the plan?

Any of the following disqualifies a request: running an audit, generating or viewing a Pro-only report section, connecting a store beyond the Free limit, inviting or accepting a team seat, starting an expert-service engagement, or opening any Pro-gated feature. Simply logging in to the dashboard without triggering Pro entitlements does not, by itself, disqualify you - but the investigation is the final word.

How long does the investigation take?

We acknowledge every request within 3 business days and complete the review within 14 business days. Complex cases (multiple charges, team accounts, chargeback history) may take the full window.

What do you actually check during the investigation?

• Checkout metadata: timestamp, plan selected, IP, device, browser.
• Account activity: audits run, reports generated, stores connected, team invites, feature access logs.
• Billing history on this and any linked account (same email, same payment method, same domain).
• Support history and any prior refund or chargeback requests.
• Signals of abuse - repeated purchase/refund cycles, use of promo codes, coordinated multi-account activity.

Can I get a partial refund for unused time after I cancel?

No. Cancellation stops the next renewal only. The current billing period remains active until it ends and is not prorated or credited.

What about auto-renewals I forgot to cancel?

Renewals are not refundable. You are responsible for cancelling from Settings → Billing before the renewal date. We send renewal reminders as a courtesy, not as a legal precondition.

Can I get a refund on an expert service (Quick Fix, Optimization, Full Store Design)?

Only if we have not scheduled or started work. Once an engineer has been assigned, discovery has begun, or any deliverable has been sent, the fee is fully earned and non-refundable.

What if my card was charged without my authorization?

Contact billing@storeboostpro.com immediately with the invoice ID. Suspected fraud is handled outside this policy and is investigated with our payment processor. Do not open a chargeback first - see section 7.

Is the outcome final?

Yes. The investigation decision is final. Re-submitting the same request, or escalating through chargeback after denial, results in account termination under section 7.

10. Changes to this policy

We may update this Refund Policy at any time. The version in effect at the time of your purchase governs that transaction.

11. Contact

Billing questions: billing@storeboostpro.com. All other inquiries: support@storeboostpro.com.